Misleading info leads to claim rejection

The consultant for Old Mutual assured me that there was no waiting period in the event of death at the time of my signing up for the policy. I asked the consultant twice if he was sure that it is the case and he rep**** in the affirmative. The claim was submitted, I was advised on 23 December that my claim was declined due to the fact that she died of natural causes.I then approached the consultant in January 2015 about the fact that the claim had been declined by Old Mutual. He then lodged a complaint with their service department. This is an excerpt from his correspondence to Old Mutual