SM
Siphephelo M
1 reviews | Active since Oct 2014
03 Oct 2024, 15:29
Misleading feedback on Two Pot claim
I am disappointed by Old Mutual because I made a call regarding my TWO-POT claim and a consultant to me that my claim has been submitted to SARS. I called SARS and they told me that they have never received anything from Old Mutual. Why did you have to lie? I have been waiting for nothing all along.
Why have you not sent my claim to SARS?
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Siphephelo M's updateReviewer Update
10 Oct 2024, 10:20It is sad that this problem has still not been resolved. My claim has still not been submitted to SARS so no tax directive has been issued. I called them today (10th Oct) and I was told there are no flags on my claim. They blamed the delays on the system automation. I am surprised that people who claimed after the 20th have already been paid. I app**** on the 20th and not even a tax directive has been issued. This is poor service. The 30 day turnaround time is coming to an end in 10 days and they are still failing to submit my claim to SARS. I foresee a lot of struggles with claims for my family should I pass on. Is this what they will also go through?
SM
Siphephelo M's update10 Oct 2024, 10:20
Reviewer Update
It is sad that this problem has still not been resolved. My claim has still not been submitted to SARS so no tax directive has been issued. I called them today (10th Oct) and I was told there are no flags on my claim. They blamed the delays on the system automation. I am surprised that people who claimed after the 20th have already been paid. I app**** on the 20th and not even a tax directive has been issued. This is poor service. The 30 day turnaround time is coming to an end in 10 days and they are still failing to submit my claim to SARS. I foresee a lot of struggles with claims for my family should I pass on. Is this what they will also go through?