1 reviews | Active since Nov 2018
Misleading and Bad service ..Do not enter into business !!
Pathetic Service ever, I took out a retrenchment policy in Sept 2020 by the name of Sibusiso Nkosi and 3 month dow the line I got retreched at work and I called him to process my claim and he gave me a number to dial it was a *120*..
Which I did and after a few days I visited an old mutual branch to fin out how from is my claim...to my suprise they said , you don't have a retrenchment policy it's a retirement we dont do retrenchment just imagine !! I lodged a complaint and someone by D Smit said it's been escalated to the sales manager and I will received a call but since no acknowledgement by any sales manager.
That's misleading and a serious contravention of the FSCA and consumer act . By looking at few reviews I can tell how bad this company is . I started clearly in the email that if this does not get sorted out I will take it up to highest authority and expose your ***********.
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
You guys are taking me for a joke right ..?
Especial you Delia Smit.. I signed up for a retrenchment policy and they paid out a retirement once off which is why I made a complaint of Misleading an ***** .
Why is everyone so *********** in this ****ed company .!!!
Not even your complaint department admin knows the difference between a retirement and retrenchment policy ..!!
Absolutely disgusted by you Delia Smit ..you're a shame to old mutual get someone who know the Job..!!
I want th manager of the consultant to call and sort this matter out..I wont be done with you guys ..not by a long short ..Stop selling ***** and misleading clients and think you will get away with it..!!
You guys are taking me for a joke right ..?
Especial you Delia Smit.. I signed up for a retrenchment policy and they paid out a retirement once off which is why I made a complaint of Misleading an ***** .
Why is everyone so *********** in this ****ed company .!!!
Not even your complaint department admin knows the difference between a retirement and retrenchment policy ..!!
Absolutely disgusted by you Delia Smit ..you're a shame to old mutual get someone who know the Job..!!
I want th manager of the consultant to call and sort this matter out..I wont be done with you guys ..not by a long short ..Stop selling ***** and misleading clients and think you will get away with it..!!