Misinformation given
I requested a withdrawal from investment on the 8th december was told it would be paid out within 15 days. I now find out that the consultant who did the submission sent the wrong forms initially and failed to tell me that the "additional" form i needed to sign last week was actually to process the claim. Now i wont have any money for christmas at all as i was counting on this money to pay rent and buy food. what do i do now. I am not sure i want to keep investing with Old mutual if they cannot be upfront and sort this out immediately.
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Replies (3)
Old Mutual's replyOfficial
23 Dec 2025, 17:26Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply23 Dec 2025, 17:26
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
's updateReviewer Update
31 Dec 2025, 09:40So i got an email saying you take my complaint seriously. To date i get no feedback on this withdrawal and i when i phone i get told it will be more days until this is finalised. I was told 7 to 14 days when i started this process, it then went to 15 days and straight after that 20 days and now today it is another 8 to 10 days according to the person i spoke to. Why can i not get a proper response as to when this withdrawal will happen and why am i getting the run around and not a proper answer. what do i tell my landlord when i cannot pay the rent today - you wont even give me a letter to give him showing that i will be receiving money sometime in the future as i cannot even get a proper timeline.
's update31 Dec 2025, 09:40
Reviewer Update
So i got an email saying you take my complaint seriously. To date i get no feedback on this withdrawal and i when i phone i get told it will be more days until this is finalised. I was told 7 to 14 days when i started this process, it then went to 15 days and straight after that 20 days and now today it is another 8 to 10 days according to the person i spoke to. Why can i not get a proper response as to when this withdrawal will happen and why am i getting the run around and not a proper answer. what do i tell my landlord when i cannot pay the rent today - you wont even give me a letter to give him showing that i will be receiving money sometime in the future as i cannot even get a proper timeline.
Old Mutual's replyOfficial
31 Dec 2025, 10:03Hi Claire
According to our records, progress feedback was provided to you on the 29th of December. Our team will continue to update via email.
Thank you.
Old Mutual Complaints Management
According to our records, progress feedback was provided to you on the 29th of December. Our team will continue to update via email.
Thank you.
Old Mutual Complaints Management
Best regards,
Old Mutual's reply31 Dec 2025, 10:03
Official
Hi Claire
According to our records, progress feedback was provided to you on the 29th of December. Our team will continue to update via email.
Thank you.
Old Mutual Complaints Management
According to our records, progress feedback was provided to you on the 29th of December. Our team will continue to update via email.
Thank you.
Old Mutual Complaints Management
Best regards,