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Ponan M
1 reviews | Active since Aug 2021
05 Aug 2021, 13:30
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I recently received an email from old mutual sayin if i surrender my policy i will get a certain amount out of all da amount i hv invested through out da years. And as this pandemic is giving us hard time i needed the money so i surrendered the policy but its been more than a month and there is no pay. I sent an email enquiring about it and da response is because the money in my policy is above 15000 dey can not process the money. I need help because i already canceled the policy and they not saying anything about my money. And in the email they never said the is a certain amount that they can process. They said i will get the money
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Replies (1)Old Mutual's replyOfficial
05 Aug 2021, 13:31Dear Ponan M
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply05 Aug 2021, 13:31
Official
Dear Ponan M
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
