Messy Old Mutual

I don't have a positive experience with this company in my entire life but I gave them chances over and over again and they just keep disappointing, they have no willingness to do right at all.

1. Quite some years ago I had an investment with them and I saved money monthly for a full year, when I checked on it at the end of 12 months the amount was even less than the amount of my premiums that I paid in for that 12 months and I decided to terminate it.

2. I invested quite a lump sum and I made it clear that I need it to be an open ended investment so that it's available when I need it. Again when I needed access to it I was told it's locked for 5 years, I was mad because this was not what I asked for but to make matters worse when I asked to withdraw it I was fined 25 000.00, can you believe it as if I was at fault? Disgusting.

3. That's not all, the last straw I took a wealth investment with them in 2019 for my retirement and my financial advisor was effective until I signed on the dotted lines and my money came in afterwards it was difficult to get hold of him even though I'd need that once in a while meanwhile I was paying him on a monthly basis but he was unavailable to assist me. I called the head office when I needed help but up to this day I can't tell you why I didn't terminate his services, only after 3 years of paying him for doing absolutely nothing I decided to do exactly that.

I emailed the head office and copied him to terminate his services and they responded and confirmed that it was done. A year later I noticed on my statement that he was still being paid from my money, this was quite shocking to me and I immediately contacted them and asked them to remind him with immediate effect and to re-imburse me my money that they've been paying him for the full year after they confirmed that he was removed from my account. Old Mutual is refusing to give me my money, I've asked them several times and they are refusing point blank meanwhile this person is still working for the company, they can even deduct it from him but to be honest that's not even my problem, I don't care how they do it I just want my money.

I can't believe their audacity of telling me that they already gave it to him and they can't do anything about it, does this make it alright? Who gives a client such a careless response with absolutely no remorse? It's disgusting and I still want my money Old Mutual and I want it as in yesterday together with interest. I'm not going to rest until you pay this money. You "got away with ******" before but not this time, do yourselves a favour and pay up soon please.