AB
Antasha B
1 reviews | Active since Feb 2021
05 Feb 2021, 09:21
Messing with elderly people's money
Is there a way of not even giving a star??? My dad passed away last year November. And it left my mom in financial crisis. On 30 Nov we send all the documents through to claim his Retirement Annuity. Great only have to wait 45 days... Mom can do it!!!
On 12 January I followed up to see what is going on. Oh sorry the death certificate is unclear... REALLY???? You wait almost 2 months to tell me that???? Ok so I send it again... Now only 15 working days...
Still waiting and 15 working days has passed already...
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Old Mutual's replyOfficial
05 Feb 2021, 09:45Dear Antasha B
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
Old Mutual's reply05 Feb 2021, 09:45
Official
Dear Antasha B
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management