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Puseletso M

1 reviews | Active since Dec 2020

28 Jan 2026, 11:21

****mers

I have a funeral policy which i took last year October im happy no problem but i thinkd these agents take our details and redo the policies again without our consent i received a new debit order mandate i ignored didn't approve after a day i see on my bank profile Old mutual mandate for the same amount i spoke to someone yesterday n told them i dont want a new policy i didn't apply he said i must reverse the transaction on my account do they know we are charged to reserve. This Charmaine lady is trying to get commission using customer private information without any consent.

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Replies (1)
Old Mutual
Old Mutual's reply28 Jan 2026, 11:47
Official
Good day Puseletso,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management