SM
Sduduzo M
1 reviews | Active since Aug 2020
15 Sept 2025, 19:00
****mers
****mers ****mers ****mers, I took a retirement plan for my mom, when I requested to cancel I was sent documents to complete, I submitted them but I was told that my mom should submit them, not me, she did that, then she was told that I should complete them, they continued debiting R2000 per month. Whenever I contacted them they gave me a new case number, until today I’ve not got a cent back, I eventually blocked their deposit. I still send emails but there’s no feedback.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
15 Sept 2025, 19:06Good day Sduduzo M,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Sept 2025, 19:06
Official
Good day Sduduzo M,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management