****mers

The service we are receiving from this company is unacceptable. I changed my banking details, and as a result, a premium did not go off. I have emailed and called multiple times requesting that they either debit my account for the outstanding premium or provide me with their banking details, but I have received no response.

When I used the WhatsApp self-service, it indicated that I have no unpaid premiums. This raises serious concern, as it feels like a tactic that could later be used to reject future claims. I specifically asked them to send me an email confirming that there are no unpaid premiums, but I have not received any such communication. I also requested that they debit my account or provide me with banking details again, no response. Your company is a ****ty ass company, and I want my policy transferred. This is not the first time I have had issues with these people.