MM
Mosotho M

1 reviews | Active since May 2018

07 Jun 2026, 16:26

****mers

Is old mutual a **** or what?? I went to old mutual branch 3 week's back to surrender and take whatever amount I have from my investment but they've been playing hide and seek. I told them I lost my job I won't be able to continue with the investment I need to surrender and close it and I will start over once I get a job. They made a promise that everything is okay I then received an SMS that my request was declined I then called again of which everything was finalized.. till today nothing. I have been emailing and calling my financial advisor Kgotso Motaung with no response from.. I just want my money and that's it.. I regret the day I opened that investment. I demand the highest person to contact me and give me answers coz this is pure nonsense as I am not borrowing that money I worked hard for it.... I want my money you ****mers

0
Replies (1)
Old Mutual
Old Mutual's reply08 Jun 2026, 09:00
Official
Good day Mosotho, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management