****mer of a company

Item: Old Mutual
Rating: 1
Author: Ntokozo M

Still haven’t got my refund on a policy that was opened without my consent. This company fails dismally to find the culprits and deal with them.. They conduct useless investigations that do not materialise into anything useful. Been waiting for more than 15 days now for my R1332 refund

Helpful (0)

Replies (7)

Old Mutual's replyOfficial

15 Mar 2026, 12:21

Good day Ntokozo M,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management

Old Mutual's reply15 Mar 2026, 12:21

Official

Ntokozo M's updateReviewer Update

15 Mar 2026, 13:27

This is what you keep on saying and have been saying for the past 15 working days… been asking how and why do you open policies for clients without necessary documents??? Or them actually signing

Ntokozo M's update15 Mar 2026, 13:27

Reviewer Update

This is what you keep on saying and have been saying for the past 15 working days… been asking how and why do you open policies for clients without necessary documents??? Or them actually signing

Old Mutual's replyOfficial

15 Mar 2026, 14:05

We can assure you that one of our consultants will reach out to you during business hours to assist you further.

Regards
Old Mutual Complaints Management

Old Mutual's reply15 Mar 2026, 14:05

Official

We can assure you that one of our consultants will reach out to you during business hours to assist you further.

Regards
Old Mutual Complaints Management

Ntokozo M's updateReviewer Update

15 Mar 2026, 14:07

Your consultants have been in touch for more than 15 days… they keep on telling me the same thing. I want my money, that’s all. It was taken without my consent to begin with

Ntokozo M's update15 Mar 2026, 14:07

Reviewer Update

Your consultants have been in touch for more than 15 days… they keep on telling me the same thing. I want my money, that’s all. It was taken without my consent to begin with

Old Mutual's replyOfficial

15 Mar 2026, 14:11

We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.

Regards
Old Mutual Complaints Management

Old Mutual's reply15 Mar 2026, 14:11

Official

We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.

Regards
Old Mutual Complaints Management

Ntokozo M's updateReviewer Update

15 Mar 2026, 14:13

I will post more of these till you attent to the matter and pay my money in full,and promptly

Ntokozo M's update15 Mar 2026, 14:13

Reviewer Update

I will post more of these till you attent to the matter and pay my money in full,and promptly

Old Mutual's replyOfficial

15 Mar 2026, 14:16

We can assure you that one of our consultants will reach out to you during business hours to assist you further.

Regards
Old Mutual Complaints Management

Old Mutual's reply15 Mar 2026, 14:16

Official

We can assure you that one of our consultants will reach out to you during business hours to assist you further.

Regards
Old Mutual Complaints Management