Mediocre Web System in the age of technology

Their web app at secure.myportfolio...etc is very mediocre, even if they were a small company, leave alone being a large well established company. If you delete a beneficiary, the program hangs for a few seconds with no feedback, and when you think it did nothing, suddenly the screen updates (but the beneficiary has not been deleted from their system, only from your screen). Then if you try to add a beneficiary, edit an existing one, or just press the next button, you get a silly error: the 'field Date of birth must be a date', and 'the field value must be a date', even though all the values are correct. If you ask to do the update via email, they do respond promptly, but then you have to fill a form providing so many unnecessary personal details, and as stated in their own form, all that info may be shared with 3rd parties unless you sms your ID number to 45600, but if you do you can not receive a whole list of services from them. Overall a negative experience in this age of technology, that may you think you must rather start looking for a different service provider.