Mediocre service

<p>I had two loans with Old Mutual finance and both were handed over to external collections services when I defaulted. One in particular was handed over to Borhay Attorneys and had since paid the full balance on 24 April 2016 and had requested to be sent a paid up letter so that the credit bureaus can be updated.</p> <p> </p> <p>I contacted Jo-Anne Pietersen from Borhay Attorneys on 28 April and sent a request for the letter and she confirmed that they had received payment, nevertheless I still included proof of payment on the email and she rep**** that she will forward the request to the accounts department which will take a week to send me the letter. </p> <p>Now on 10, 16,17 and 23 May I sent follow up emails to Jo-Anne which she never responded to and on the 23 May I managed to get hold of her and she just said they are waiting on Old Mutual but will send the request again. Then I called on May 26 I called Borhay Attorneys again and I was referred to Tanya who told me that she had sent the request for the letter to Old Mutual Finance but were informed that they don't know where the money was allocated to meaning Old Mutual received the money from Borhay but they don't know where it is.</p> <p> </p> <p>Tanya said she will do a follow up with the account department at Old Mutual so I decided to call their OMfinance contact centre where an agent made me update my personal details for over 10 minutes to then only tell me that they don't have access to this account and that I should contact Borhay but however Old Mutual still has the nerve to send me smses that I'm in breach of contract and that I need to make urgent payment on this same account which was settled last month.</p> <p> </p> <p>This is the most ridiculous company ever and to believe I was once an employee of the same Old Mutual, it is such a shame as it has no clue of what customer service or obsession is. All I want is a paid up letter for *** and ref # OLD 46/0461.</p> <p> </p> <p>NMY Tshangela</p> <p>***</p> <p>***</p>