****med R11 000 on bank account

I was ****med out of over R11 000 through *****ulent Uber purchases linked to my Old Mutual Finance Money account.

I followed the full complaints process, (which was a hideous exercise where I had to keep probing the Branch Manager from Vincent branch) however, I am deeply dissatisfied with the manner in which Old Mutual handled this matter. I do not believe a proper investigation was conducted into what happened to my money.

These online transactions occurred over a period of approximately three months, yet no email notifications were received during this time from my end. Although I do have an Uber account, none of these transactions or trip notifications appear on my Uber app, which clearly raises concerns regarding the legitimacy of these purchases.

I am requesting that someone from Old Mutual urgently revisit this matter and provide proper closure and accountability on the outcome of this case. The lack of care, urgency, and customer protection shown throughout this process has left me extremely disappointed.

As a long-standing client paying over R5 000 monthly towards my policies, I am now at a point where I am considering cancelling all my policies due to this experience.