1 reviews | Active since Dec 2019
****med in 2025 I have not yet received my refund.
I have been ****med by oldmutual. One of their employees God hold of my persal information and opened a funeral cover without my knowledge. Thanks to Whatsapp self service that kept on declining my personal information which eventually lead me to go to the branch. I was told a funeral cover was opened on my behalf without my knowledge. This incident happened in 2025 October. It's now November 2026 I have not received any refunds. I have submitted all documents needed and made endless follow ups. I demand my money back oldmutual before I go to the police and ombudsman. Recently wrote here and you responded you will be in touch till today. Kindly pay my money back before I take further steps and close my ****** insurance with you.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management