****med for commission

I am just confused i have two policies by old mutual when i only opened 1. This policy lapsed and i was contacted to reinstate which i did only to receive two debit orders of which one was of the previous amount and the other the current quoted amount. The policies are for the same people, same amounts same everything apart from the policy number which i assumed had changed because the policy had lapsed. I opened one policy one so why someone at Old Mutual decided to open a second one for me i don't know. But what worries me more is how Old Mutuals system allows this, and how the consultants in the call centre are unable to assist i called this morning and the lady i was talking to dropped my call. ******* government and the organisations in this country who are we supposed to trust.