****med

I took out an investment for my daughter and they were deducting from my account. I then canceled it due to affordability. I went to branch and I was assisted. A week later no communication I then call the center and I spent 20+minutes on the phone being told that my money will be paid within 9 days. 2 days later I told to resubmit same documents I sent and an account is to be opened. In all my interactions with them I was never told about bank account..they are trying to frustrate me with this process so I can leave the money. They are ****mers