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Phumelele M

1 reviews | Active since Sept 2024

19 Nov 2025, 09:58

****med by OLD MUTUAL stay away from them

This company has become ****mers because they go above and beyond when they want your money but when you dont want them they duck and dive to give you back your money , they lapsed my policies in July then continued to deduct the premiums every month from July till November and ignore my countless request to cancel, now after iv gone up and down they pay back two months of the premiums out of the 5months owed n keep quiet now again I must go fetch them again? What kind of **** is that ,OLD MUTUAL PAY BACK ALL MY REFUNDS AND CANCEL THE ****EN POLICIES

0
Replies (8)
Old Mutual
Old Mutual's reply19 Nov 2025, 10:20
Official
Good day Phumelele,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
PM
Phumelele M's update19 Nov 2025, 10:26
Reviewer Update
JUST PAY BACK ALL MY 5 MONTHS REFUND AND CANCEL THE STOP ORDER FROM QLINK OR MAYBE I MUST DO THE MATHS ,MONTHLY PREMIUMS R300 +R500 X 5MONTHS =R4040 NOT R2099
Old Mutual
Old Mutual's reply19 Nov 2025, 10:33
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
PM
Phumelele M's update20 Nov 2025, 14:17
Reviewer Update
I need to understand how much is your understanding of 5months @R808 pm is cause it seems we are not getting the same amount ,you asked me to send the policy information so you can calculate so what conclusion did,you come to n why haven't you paid all of it?

I also asked for a confirmation of cancelations of the stop orders from qlink so I no longer see ur ****ming name on my paslip
Old Mutual
Old Mutual's reply20 Nov 2025, 16:12
Official
Good day Phumelele M,

We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.

Kind regards,
Old Mutual Complaints Management
PM
Phumelele M's update01 Dec 2025, 09:12
Reviewer Update
Where is the cancelation confirmation letter for the policies that i have been asking for

Old Mutual
Old Mutual's reply01 Dec 2025, 10:33
Official
Good day Phumelele M,

Thank you for making contact. We are very sorry for the delay. We are following up regarding this.

Regards
Old Mutual Complaints Management
PM
Phumelele M's update17 Dec 2025, 13:45
Reviewer Update
It's December 17 ,six months of payslips sent to you and still no refunds paid back
Yoll said you will cancel the qlink stop order but Dec 15 you still deducting
What must happen for you to stop and cancel this unwanted deduction ,R808 is alot of money that you keep taking from my life
So if I don't say anything old mutual will just keep deducting that is a **** now ,so ur telling that ur systems only take people's money and can't stop when we no longer want the ur *********** inefficient deceiving service, stop this now and pay my money back now