NT
Nono T
1 reviews | Active since Feb 2017
26 Aug 2025, 14:19
****med by old mutual funeral cover
I feel ****med by old mutual. I took a funeral cover with them in 2008 and up to current I never Claim anything. To my suprise I end up paying R599. 00 for the funeral cover how I don't know. I end up having to cancel it after paying for almost 17 Years as I cannot. afford to pay such amount. What a loss on side. They should have atleast refund me the money maybe for 1 year. Their funeral cover is nothing but a ****.. Sad as hell😭😭😭😭😭 I only realesed now as I normally don't check deductions from my payslip
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Replies (3)
Old Mutual's replyOfficial
26 Aug 2025, 14:44Good day Nono T,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Aug 2025, 14:44
Official
Good day Nono T,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
NT
Nono T's updateReviewer Update
04 Sept 2025, 11:39Still awaiting for the feedback on this matter, up until thus far no one has communicated with me. Please also note that my money was also deducted from my salary even after the cancelation of the policy. Sad as hell
NT
Nono T's update04 Sept 2025, 11:39
Reviewer Update
Still awaiting for the feedback on this matter, up until thus far no one has communicated with me. Please also note that my money was also deducted from my salary even after the cancelation of the policy. Sad as hell
Old Mutual's replyOfficial
04 Sept 2025, 13:45Good day Nono T,
We are very sorry for the delay. This is certainly not the experience we want for our customers. We are following up regarding this.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. This is certainly not the experience we want for our customers. We are following up regarding this.
Regards
Old Mutual Complaints Management
Old Mutual's reply04 Sept 2025, 13:45
Official
Good day Nono T,
We are very sorry for the delay. This is certainly not the experience we want for our customers. We are following up regarding this.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. This is certainly not the experience we want for our customers. We are following up regarding this.
Regards
Old Mutual Complaints Management