PT
Priscilla T

1 reviews | Active since Dec 2024

01 Dec 2025, 16:28

****MED BY OLD MUTUAL FOR THE THIRD TIME. I HATE THIS COMPANY!!!!!!!!!!

Last year, I wrote a review about Old Mutual ****ming me from my perusal no, afterthat Helopeter tried to do follow up writing to them. They asked me for my payslip so as to find proof of what was deducted from my persal No. I sent them my payslip but instead of fixing the problem I was complaining about, a new different policy appeared again the next month with another amount deducting from my persal no. I tried contacting their head office but they took time about a month to contact me telling Helopeter lies that they did contacted me several times. They told me they are not the ones deducting my money. I ended up turning to ombudsman the company which helped me leading them to do an investigation. It was find out two of their workers were the ones who did the ****s generating the policies from their phones. Investigations were done and I had to go to the police station for affidavit for a statement. Ombudsman started investigating them and they ended refunding my money which was deducted from 2023. The case was closed after they refunded my money. To my suprise last month November, a new policy appeared again still deducting from my perusal. I really don't know what to do anymore,because I don't know what these people really want from me. Maybe this time I have to include my lawyers because this is really traumatic. Old Mutual is really a ****, they keep on tried to ***** from us. Maybe I should have opened the case against these people because now they are really treating me like fool to play this endless game with them

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Replies (1)
Old Mutual
Old Mutual's reply01 Dec 2025, 17:45
Official
Good day,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management