****med by Old Mutual and now they are ignoring me

Last year October (2024) when I visited an Old Mutual branch in Queenstown I learnt that there was a policy amounted to R182,82 which was not assigned to anything dated back from November 2022 and there was another amount of R 650,42 ofwhich they were not clear as to what is it for it.I thought that the advisor in Queenstown was making a mistake therefore I then went to see an advisor in Mthatha Ngebs branch who confirmed what was said in Queenstown. She then submitted a query on my behalf. There was no communication from them until I decided to email them whereby by their communication was as follows: 1. An sms to contact them 2. First email was an attachment with all my policies excluding the two I was querying 3. Second email saying there is a policy I took in 2021 which was changed from debit to stop that is still continuing on both debits and they have paid me back to my account.

I then rep**** : 1. Asking which of my two enquires are they talking about? 2. I also sent them my bank statement showing them how much was deposited to my account which was way less than what they have been deducting till today

Then after that I never received a call or email from them but they just deposited a R162,54 yesterday the 4th February 2025. Basically they are milking me out my money then when they feel like it send me a small portion maybe to shut me up. I have been their client for almost two decades and never thought they can **** me like that Regards *****ba