Max Investment withdrawal.

Zero star rating. A very poor service I’m getting from Old Mutual, I’m assisting my mom to make a withdrawal on her investment. We 1st had issues with the amounts appearing on their system not adding up with the one I’m receiving on the annual statement. After a couple of days on the 28 of August 2023 we made a withdrawal and cancellation of the policy on their WhatsApp platform as we failed the Kempton park festival mall branch. The WhatsApp says 5-7days to be processed. Day 5 we call and get told it’s processing check after day 10. Day 10 we call as soon as you verify with them and give the a reference, I was made to hold for 45min just for them to hang up. This happened for 4 times when I called in to check the status. My airtime, my time and they bother calling you back continue the call. Yesterday the 11th of September we went to the branch, the consultant tried calling them too but they hung up on him too for a couple of time. Why I this withdrawal dragging? Yoh so quick to take money buy take forever to give it back.