MAX INVESTMENT QUERRY & POOR CUSTOMER SERVICE

Re: OLD MUTUAL MAX INVESTMENT POLICY

I am dissapointed by the conduct of an institution i had respected so much and am now disgusted at the fact that they do not see me as anything but a number and blatantly ignore my querry. for 8 months. I had a maxi investment with old mutual since May 2013, but the policy was paid up. My statement of January 2023 reflects premiums balance and a withdrawal i know nothing about. These withdrawals I don't recall and further I was informed that as at 02 December when i wnet into the branch to enquire i was informed of no funds twhich I don't understand. the consultant did not know how to help me, I wrote to the customer service department requesting an urgent responce on 02, 20 December 2023, a further follow up on 27 February 2024 but there is absolutely no reply.

To this end I have not been provided with the information I requested i. e My policy statement/schedule Transaction statement record of all fees incurred in respect of this policy .

Is this what returns on investing with this company. Your customer service is clearly non existent. I want to know what happened to my funds invested with this company.