Max inv cash out

Item: Old Mutual
Rating: 1

I have never had such experience with a company like I have with OuldMutual. Since 15 Jan 2023 I have been trying to close a policy and I have been taken from one department to another. Went to the offices twice already and I am still having nonjoy. They first registered me on their system wrong and when I tried to do a simple thing as to cash a policy compliance. I sent it through and they cant find it on their system. It looked like no one knows whats going on as I have to keep phoning in and going to the offices and have no fixing my issue. If Im not dropped off on a call the what we do on the system is not recorded. Why is this still happening to us after we have been putting money in and now we need it there are issues like these. Im out, i have had it with this company. I don't recommend anyone to this people who cares less about their customers.

Helpful (0)

Replies (2)

's updateReviewer Update

07 Feb 2023, 15:57

I received another email and it looks like I will never get paid. So think I will need you guys to just pay back all the premiums you have debited from me as you said have been debiting from the account you say is third party.

's update07 Feb 2023, 15:57

Reviewer Update

's updateReviewer Update

07 Feb 2023, 16:41

But oh no it can't happen I just remembered, you said you don't pay into foreign accounts. But again how is it foreign if it's the same account you debit from? Please clarify that part.

's update07 Feb 2023, 16:41

Reviewer Update

But oh no it can't happen I just remembered, you said you don't pay into foreign accounts. But again how is it foreign if it's the same account you debit from? Please clarify that part.