TV
Theresa V
1 reviews | Active since Apr 2018
02 Jun 2025, 21:04
Matured Policy Payout delay
We had no feedback policy *** case ref CSCCA***2. All we are interested in is when can we expect payment. The late estate banking details were provided in March and from the many calls made, receipt was confirmed and I was told the matter would be escalated. This relates to a policy my mom had and she passed away in 2023.
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
03 Jun 2025, 08:03Hi Theresa
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Jun 2025, 08:03
Official
Hi Theresa
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
TV
Theresa V's updateReviewer Update
19 Jun 2025, 16:09I am still wearing patients. 17 days later, all feedback I had is :
Good day Theresa
I refer to your Hellopeter complaint.
I sincerely apologise for your service experience and the frustration caused to you in this regard.
The matter has been escalated to the relevant complaints team who will assist and resolve this matter directly with you.
Kind regardsOngezwa ThimboI OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***5--
Even yesterday I called and was promised to be called the following day. No call received as promised.
Good day Theresa
I refer to your Hellopeter complaint.
I sincerely apologise for your service experience and the frustration caused to you in this regard.
The matter has been escalated to the relevant complaints team who will assist and resolve this matter directly with you.
Kind regardsOngezwa ThimboI OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***5--
Even yesterday I called and was promised to be called the following day. No call received as promised.
TV
Theresa V's update19 Jun 2025, 16:09
Reviewer Update
I am still wearing patients. 17 days later, all feedback I had is :
Good day Theresa
I refer to your Hellopeter complaint.
I sincerely apologise for your service experience and the frustration caused to you in this regard.
The matter has been escalated to the relevant complaints team who will assist and resolve this matter directly with you.
Kind regardsOngezwa ThimboI OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***5--
Even yesterday I called and was promised to be called the following day. No call received as promised.
Good day Theresa
I refer to your Hellopeter complaint.
I sincerely apologise for your service experience and the frustration caused to you in this regard.
The matter has been escalated to the relevant complaints team who will assist and resolve this matter directly with you.
Kind regardsOngezwa ThimboI OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***5--
Even yesterday I called and was promised to be called the following day. No call received as promised.
Old Mutual's replyOfficial
19 Jun 2025, 17:38Hi Theresa
We note your latest message and our team will provide you with updates via email.
Regards
Old Mutual Complaints Management
We note your latest message and our team will provide you with updates via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 Jun 2025, 17:38
Official
Hi Theresa
We note your latest message and our team will provide you with updates via email.
Regards
Old Mutual Complaints Management
We note your latest message and our team will provide you with updates via email.
Regards
Old Mutual Complaints Management
TV
Theresa V's updateReviewer Update
06 Jul 2025, 22:44The following is the responce receivd:
Good day
The loan debt was deducted which put the policy in a negative balance.
MATURITY ENQUIRIES DATE 25/06/2025 TIME 15:00:11
--------------------------------------------------------------------------------
CLIENT NUMBER: *** EFFECTIVE DATE: ***3
POLICY NUMBER: *** DATE OF BIRTH : ***7
POLICYHOLDER : EST/LATE NM TSENGIWE LANGUAGE : E
LIFE ASSURED : BDL/WYLE S TSENGIWE DATE OF BIRTH : ***4
I have requested documentation pertaining to this loan, as no one in my family has the date on birth mentioned. My mother retired more than 20 years ago. So you are telling me that you are recouping a debt of more than 20 years ago, which relates to a date of birth that is not known to us as a family. As the debt is more than 20 years old, should I take it up with the national credit regulator or the ombudsman as I am not happy with how this natter is being addressed.
Good day
The loan debt was deducted which put the policy in a negative balance.
MATURITY ENQUIRIES DATE 25/06/2025 TIME 15:00:11
--------------------------------------------------------------------------------
CLIENT NUMBER: *** EFFECTIVE DATE: ***3
POLICY NUMBER: *** DATE OF BIRTH : ***7
POLICYHOLDER : EST/LATE NM TSENGIWE LANGUAGE : E
LIFE ASSURED : BDL/WYLE S TSENGIWE DATE OF BIRTH : ***4
I have requested documentation pertaining to this loan, as no one in my family has the date on birth mentioned. My mother retired more than 20 years ago. So you are telling me that you are recouping a debt of more than 20 years ago, which relates to a date of birth that is not known to us as a family. As the debt is more than 20 years old, should I take it up with the national credit regulator or the ombudsman as I am not happy with how this natter is being addressed.
TV
Theresa V's update06 Jul 2025, 22:44
Reviewer Update
The following is the responce receivd:
Good day
The loan debt was deducted which put the policy in a negative balance.
MATURITY ENQUIRIES DATE 25/06/2025 TIME 15:00:11
--------------------------------------------------------------------------------
CLIENT NUMBER: *** EFFECTIVE DATE: ***3
POLICY NUMBER: *** DATE OF BIRTH : ***7
POLICYHOLDER : EST/LATE NM TSENGIWE LANGUAGE : E
LIFE ASSURED : BDL/WYLE S TSENGIWE DATE OF BIRTH : ***4
I have requested documentation pertaining to this loan, as no one in my family has the date on birth mentioned. My mother retired more than 20 years ago. So you are telling me that you are recouping a debt of more than 20 years ago, which relates to a date of birth that is not known to us as a family. As the debt is more than 20 years old, should I take it up with the national credit regulator or the ombudsman as I am not happy with how this natter is being addressed.
Good day
The loan debt was deducted which put the policy in a negative balance.
MATURITY ENQUIRIES DATE 25/06/2025 TIME 15:00:11
--------------------------------------------------------------------------------
CLIENT NUMBER: *** EFFECTIVE DATE: ***3
POLICY NUMBER: *** DATE OF BIRTH : ***7
POLICYHOLDER : EST/LATE NM TSENGIWE LANGUAGE : E
LIFE ASSURED : BDL/WYLE S TSENGIWE DATE OF BIRTH : ***4
I have requested documentation pertaining to this loan, as no one in my family has the date on birth mentioned. My mother retired more than 20 years ago. So you are telling me that you are recouping a debt of more than 20 years ago, which relates to a date of birth that is not known to us as a family. As the debt is more than 20 years old, should I take it up with the national credit regulator or the ombudsman as I am not happy with how this natter is being addressed.
Old Mutual's replyOfficial
07 Jul 2025, 07:35Good day Theresa, thank you for making contact. We can assure you that we are following up regarding this.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply07 Jul 2025, 07:35
Official
Good day Theresa, thank you for making contact. We can assure you that we are following up regarding this.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management