NP
Nembudane P

1 reviews | Active since Jan 2019

26 Jul 2021, 21:25

Makhado crossing outstanding service

After countless calls to old mutual call centre with no luck, I tried going to the branch makhado crossing, their service was outstanding, but still I wasn't assisted to my satisfaction, head office or should I say call centre kept us on hold for over 40 minutes. The branch manager for that branch wow, she assisted me telepathically on the following day and kept pushing until I was assisted. This was never an easy journey but the branch manager made it very effortless. I thank you makhado crossing team you service is outstanding. Keep up the good work.

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Replies (1)
Old Mutual
Old Mutual's reply26 Jul 2021, 21:56
Official
Dear Nembudane P

Thank you for your review. 

This is certainly great to hear. We will definitely share this with the branch manager and their management team. 

Thank you for taking the time to provide this feedback. 

Regards 
Thabiet Mintin 
Old Mutual Complaints Management