****en surname

I am disappointed that old mutual have no sympathy I lost my child who she is my ****en surname , I have submitted her birth certificate as well as my married certificate to prove change of my surname , now sending me from pillar to post they have no respect of my religion and my culture where must I get a clinic card for a 17 year old child?secondly this policy is more than 5 years my late child was registered and my money deducted nobody asked me why the surname is not the same only now when I am claiming to hell with old mutual they are ****** asking this you give them asking something else ,I am asking myself if I waited for them to barry my child it means even now my child would have still in mutual only If I new I thought old mutual was the company that one can trust until I lost my child they don't want to pay but they always deceiving us saying 48 hours now it is more than a week they still asking me to bring birth certificate that I brought in day one how many times must I submit birth certificate for my late child may her soul rest in peace ,word of advice get training how to treat clients from Sanlam