MAFIA ATTITUDE AND BAD SERVICE FROM OLD MUTUAL, I am being held against my will.

Worst service from Old Mutual,

I have been complaining for almost a year about their customer service especially to Life cover and Final expense benefits which i wanted to make amendments to, However they only called me when they wanted to Upsell or Cross sell me something that I did not have a need for.

Earlier this month I decided that I have had enough with Old mutual and decided to cancel my policies and subscribe to another company, I have sent all the required documents for cancellation on Email as I would wait for up 30 mins on a call try to get hold of them on my phone.

The documents were sent on the 17th and till today i have not received a call or confirmation my policies were cancelled, I have complained on their website mutliple time and on twitter which has later been blocked by old mutual.

Today as I write this complaint here on Hello Peter, a premium debit has run on my bank account, however with clear INSTRUCTION not to do so.

OLD MUTUAL is A ******* and HAVE BAD CUSTOMER SERVICE

AS A RESULT I AM DONE WITH THEM AND LOOKING TO MOVE MY INVESTMENTS ELSE WHERE AS WELL.