LN
Linesh N
1 reviews | Active since Jun 2025
05 Jun 2025, 10:05
Luck of the draw
When contacting the Call Centre, it's the luck of the draw, different agents handle your query differently, some say they can't assist and sometimes transfer you back into the queue so you can't rate them negatively, hang up and call back, a different agent answers and they are able to assist and go the extra mile.
If you have a hybrid working policy, maybe rethink it as well, the few bad agents spoil it for the rest.
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Old Mutual's replyOfficial
05 Jun 2025, 10:39Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 Jun 2025, 10:39
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management