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Nomathamsanqa N
1 reviews | Active since Nov 2016
12 Jan 2025, 10:12
Loyalty points
This people are *****'s they using my loyalty point without my knowledge somebody registered me without my knowledge that's ***** because I wanted to register but was told that I'm already on the system by my phone number doesn't match the information the have how I've have been using tis number for so long how is it possible that it doesn't match the data they have
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Old Mutual's replyOfficial
12 Jan 2025, 11:25Hello Nomathamsanqa N, thank you for sharing your concerns with us.
We sincerely apologise for the inconvenience you've experienced regarding the misuse of your loyalty points and the confusion with your registration details.
We take such matters very seriously and want to ensure we address your issue promptly. A complaint assessor will be in touch with you shortly to investigate this situation further and assist you in resolving it.
Your feedback is important to us, and we appreciate your patience as we work to resolve this matter.
Regards
Old Mutual Complaints Management
We sincerely apologise for the inconvenience you've experienced regarding the misuse of your loyalty points and the confusion with your registration details.
We take such matters very seriously and want to ensure we address your issue promptly. A complaint assessor will be in touch with you shortly to investigate this situation further and assist you in resolving it.
Your feedback is important to us, and we appreciate your patience as we work to resolve this matter.
Regards
Old Mutual Complaints Management
Old Mutual's reply12 Jan 2025, 11:25
Official
Hello Nomathamsanqa N, thank you for sharing your concerns with us.
We sincerely apologise for the inconvenience you've experienced regarding the misuse of your loyalty points and the confusion with your registration details.
We take such matters very seriously and want to ensure we address your issue promptly. A complaint assessor will be in touch with you shortly to investigate this situation further and assist you in resolving it.
Your feedback is important to us, and we appreciate your patience as we work to resolve this matter.
Regards
Old Mutual Complaints Management
We sincerely apologise for the inconvenience you've experienced regarding the misuse of your loyalty points and the confusion with your registration details.
We take such matters very seriously and want to ensure we address your issue promptly. A complaint assessor will be in touch with you shortly to investigate this situation further and assist you in resolving it.
Your feedback is important to us, and we appreciate your patience as we work to resolve this matter.
Regards
Old Mutual Complaints Management