Lost signed documents and bad customer service from Port Shepstone.

Lost signed will that was never registered almost I years ago and branch staff at Portshepstone that need a reality check when it comes to customer service. Now my dad has passed and we find out will was never registered. When queries was told to online and create a profile to check and see if it is. Another big surprise was despite having gone to the branch in Port Shepstone to add beneficiary to my parents Wealth Investment account that sign documents conveniently has disappeared as wellpl. Now thanks to their total lack of professionalism, my mom has to suffer till the estate is finalised. Good one Old Mutual, you have been officially declared the insurance company that DOESN'T CARE. So much for your TCF policies, they mean sweet blow all in practice. Can't even give you a reference number because both staff that was there that day didn't bother taking down the details or tried to assist.