LM
Lisbeth M
1 reviews | Active since Jan 2014
18 May 2026, 09:27
Lost policies
I have policies with Old Mutual I have checked through my profile and some of the policies are not listed but I pay for Other members are charged twice which makes me to pay a lot of money in terms of the premium I have sent queries with no response from Old Mutual
I have also called and I am sent from one department to another without assistance Old Mutual deduct my money but they cannot resolve my queries
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
18 May 2026, 09:38Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 May 2026, 09:38
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
LM
Lisbeth M's updateReviewer Update
19 May 2026, 08:32On the 18 May 2026 you send me a list of my policies
My policy is still missing
There is another person who is written as owner on one of my policies
I am the owner of all policies
There is a repetition of one child on the policies
I need explanation for all these discrepancies
And explain why am I paying for the policy which does not appear on my profile
My policy is still missing
There is another person who is written as owner on one of my policies
I am the owner of all policies
There is a repetition of one child on the policies
I need explanation for all these discrepancies
And explain why am I paying for the policy which does not appear on my profile
LM
Lisbeth M's update19 May 2026, 08:32
Reviewer Update
On the 18 May 2026 you send me a list of my policies
My policy is still missing
There is another person who is written as owner on one of my policies
I am the owner of all policies
There is a repetition of one child on the policies
I need explanation for all these discrepancies
And explain why am I paying for the policy which does not appear on my profile
My policy is still missing
There is another person who is written as owner on one of my policies
I am the owner of all policies
There is a repetition of one child on the policies
I need explanation for all these discrepancies
And explain why am I paying for the policy which does not appear on my profile
Old Mutual's replyOfficial
19 May 2026, 08:38Dear Lisbeth
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
Old Mutual's reply19 May 2026, 08:38
Official
Dear Lisbeth
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management