Lost confidence

Old mutual has bad customer service and take things very lightly. Over the past few weeks I have been sending countless emails and phone calls. Apparently I was locked out of their portal and when I called to find out, they told me that my account shows that I am deceased. I sent them all the proof they need and have been awaiting answers as to how they declared me deceased with no supporting documents. I have lost all hope in old mutual and want to cancel all the policies I have with them