Long process of payout

I am really disappointed In your delay and process. I claimed on Friday and still money is not reflecting in my account. There was on error on the Day and month of birth of the deseased which I Remember I corrected years ago, but clearly this was not done. I need to use the money for funeral necessity before COB today. Feels like you pouring salt to a already painful wound I lost my grandmother now I have to deal with this? Come on old mutual. CEB ********** 722

I referenced my brother as well and he too has not received payment so clearly this is how you do things.