LS
Lungelo S
1 reviews | Active since Feb 2021
26 Feb 2026, 12:11
Long hold on calls
Its so frustrating having to hold for more than 20 mins on a call to get assisted and when the call goes through, the agents becomes quiet and you get put back on the line.
Can I get call back from one of your consultants, I need to update details on my funeral policy
My number is ***, I have changed my number and email address
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Replies (2)LS
Lungelo S's updateReviewer Update
26 Feb 2026, 12:38Can I get assistance with my request?? Ive been holding for 30 minutes now
LS
Lungelo S's update26 Feb 2026, 12:38
Reviewer Update
Can I get assistance with my request?? Ive been holding for 30 minutes now
Old Mutual's replyOfficial
26 Feb 2026, 14:47Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Feb 2026, 14:47
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management