SB
Sophia B

1 reviews | Active since Feb 2012

29 Jul 2015, 11:00

LONG DELAY IN PAYING BENEFIT

My employment at a legal firm in Umhlanga ended on 22 May 2015. My Old Mutual claim documents were lodged during June 2015 to the firm by me and their pension department lodged the claim (according to the legal firm) to Old Mutual. I was advised that I will receive payment within 4-6 weeks. Upon enquiring again as to why payment has not been made to me yet, I was advised that there were some \changes from one "scheme\"" to another internally at Old Mutual and that payment will be received on 29 July 2015. I have not yet received any payment. I am currently still unemployed and are in desperate need of that payment. Please assist.691125 """

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Replies (1)
Old Mutual
Old Mutual's reply29 Jul 2015, 11:10
Official
Hello SBB,

Thank your for bringing this matter to our attention.

We will investigate and provide you with feedback to resolve.

Kind regards

Carol Olckers
Complaints Management