Life insurance not paid out after 42 days

I put in a disability claim against a life insurance policy. It took so long to process that the client passed away before it was approved. Then I asked for it to be converted to a Death Claim. I sent the required forms in, some of them three times as they had been mislaid. Finally everything was sorted out, and now I am told that \the system is down\" since 11 April, so they cannot approve claims. this is totally unacceptable. What this company seems to forget or ignore, is the fact that you are dealing with people who are under great stress following the death of a loved one, and do not need to be passed from pillar to post and have to continually follow up on their claim. We all know that a death brings with it many unexpected expenses, which puts considerable pressure on people who can legitimately expect to receive life insurance that has been paid for. I am very angry about all this, and demand that something is done immediately."