Life insurance nightmare... Old mutual

This is the worst experience ever, i changed employment and notified them as part of my insurance agreement last year 8th december 2020

I had to force them for a response as my emails were only read after i called them, 2 weeks later, after numerous calls, Imraan jacobs responded and send me a document to fill in, the sad part is that this document was not related to what i was requesting and thats were i knew that old mutual has employees who dont really know they job

This again took weeks to get sorted, then after that it was one wrong document after another

The worst part is that all documents they sent me i have rep**** to them but they still ask me for it

Shirlene Link kept on requesting the same document which i had already sent her... I even spoke to Mishka williams on the 12th of Dec 2020

This is sad for a company as proffessionals cant seem to know how to read emails

Considering the fact that i app**** for this insurance before the covid hit and it was approved in writing but they came back to me months later and said that am not covered and i had to prove my case and won it because of their unprofessional methods of doing things

The is the worst nightmare ever and i wouldnt recommend anyone to have a life insurance with old mutual... They cant assist you when you are alive... Imagine if you dead and cant talk for yourself.. This matter is running for 2 months with like 5 unsolved references... Its sad that old mutual cant comply with their own contracts

PLEASE CANCEL MY CONTRACT. THANKS