Life insurance claim *****

Hello,

I am a 65 year olde woman on pension, many years ago(+-20) i took a policy with Old Mutual ,the old mutual advisor explained that its a comprehensive policy. Life, accident, death and investment, i have been paying the premiums diligently knowing that i am covered in case of death, accident, and also investment for 250 000. in February 2025, i received an e-mail from Old Mutual to say my policy has matured, i went to the old mutual branch where i was told that as my policy has matured and ended the amount I will be receiving is 10k before tax. This has left me very confused and distraught. Over the years until the so called maturity of the policy,I have paid up to 68k but i am getting 10k before tax. I tried seeking help at the Old Mutual branch and clarity as this is not what I expected or knew to be the case as explained to me by the advisor at the time. The woman who was helping me could see that this was not sitting well with me and offered to bring in her senior to assist me and explain everything to me and I was essentially told that it’s a term policy and that after a certain period,it ends. When I explained that this is not what was told to me, all I received was apologies and that it's a pity the advisor didn't tell me that the policy has a term, that they are sorry and there's nothing they can do. At this point there is no more cover with the policy. I was told that unfortunately because I did not pass away within a given time period from the start of the policy,it has now ended and they are sorry, they said that had I died before the term they could have paid out the full amount. the fact that I am not the first one, doesn't make it right, this is so unfair, i was told that, its a comprehensive life policy, now i am 65yrs old, i cant get a comprehensive cover for the amount promised. I am now 65 years old and in no position to even start get new comprehensive cover. the company would not even entertain the thought of me getting my premiums back,only that I will be receiving 10k. This has left me with a lot of stress and worry. Old Mutual practices have ****** me and my family all these years and they are offering no help!! They don’t seem to care about their practices and the way they do business with their clients. I have been ****** all these years and the amount of money they going to be paying out is merely a fraction of what I have paid over the years. Shame on Old Mutual and taking advantage of its clients,I am in disbelief and I don’t know what to do or how to get this solved