Life Cover Terminated without valid reasons

Hello PETER I am hurt and disappointed with the way Old Mutual after being their Client for so long.

In May I made a payment of R730 via EFT for my Life Cover because the debit Order didn't go through. In July I called the Old Mutual Headquarters wanting to change my banking details for my debit order. I recieved the most shocking news, they Old me that my Policy Cover with them had Lapsed . I then told that lady that it cannot be because I have made payments for 2 months via EFT, then sent her my proof of payment . She told me that those payment reflects as reversal on their side. I even sent Old Mutual my 3month bank statement to serve as proof that no reversal money was deposited into my bank account. They when told me to check with my bank. My bank verified it to me that the payment I made went through to Old Mutual and the was no reversal. Old Mutual could not give me a valid proof of what happened to my premiums and now I have lost Life Cover of R2 million + R100 k Funeral cover without being given a valid reason with proof. I really feel ******, all those R350 premiums I have paid for years was all for nothing.