Life Cover Payout Delayed – No Resolution Despite Repeated Follow-Ups

I am extremely disappointed with the service I’ve received regarding my life cover payout. I submitted my claim on 13 August, and according to the contract, payment was to be made within 15 days. After submitting the claim, I was told the turnaround time would be 10 days. It is now well beyond both timelines, and I have yet to receive any payment or meaningful update.

I have called multiple times, spoken to various consultants, and even visited the Sandton office in person, hoping to get clarity. Unfortunately, I’ve received no solid feedback, no escalation, and no resolution. Each interaction ends with vague promises and no follow-through.

This delay is not only unacceptable, it’s distressing. I expected professionalism and accountability, especially when dealing with something as serious as life cover. I am now forced to escalate this publicly in the hope that someone will take ownership and resolve this matter urgently.

I urge the company to act swiftly and honour their commitment.