Hellopeter
Share Your Experience
SG
Sipho G

1 reviews | Active since Jul 2014

07 Jan 2022, 10:49

Life cover claim feedback

Good day, I am following up on a life cover claim, i do not have a claim/reference number as non has been provided. My father passed away in December, we submitted all the relevant documentation about 2 weeks ago at the Butterworth EC branch, no feedback as yet.

Here is my fathers ID : *** maybe you can use it as a reference.

Feel free to contact me on *** with any kind of feedback.

Thanks

0
Replies (14)
Old Mutual
Old Mutual's reply07 Jan 2022, 10:57
Official
Dear Sipho G

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Bilqees Caresle
Old Mutual Complaints Management
SG
Sipho G's update07 Jan 2022, 19:59
Reviewer Update
Thank you for your reply Bilqees.

I still have no feedback with regards to my query.
SG
Sipho G's update10 Jan 2022, 14:45
Reviewer Update
Any kind of response would be appreciated...

Kind Regards
SG
Sipho G's update18 Jan 2022, 12:51
Reviewer Update
Good day, my family has sent all the relevant information to ***, M.L.Mkutshulwa, ***, Butterworth Branch.

We even sent him further information/documents on tuesday 11/01/2022 of which he has given absolutely no feedback since.

We are totally disgusted by how this whole thing has been handled and request some prompt feedback. It feels like we are just being pushed from pillar to post.

Claim logged 18/12/202, it is now 18/01/2022.


SG
Sipho G's update18 Jan 2022, 13:08
Reviewer Update
I really have no words for what is happening here, please contact your advisor ML MKUTSHULWA and get all the docs from him, take this case off his hands if he doesnt know what he is doing
SG
Sipho G's update18 Jan 2022, 13:14
Reviewer Update
But you know what, in light of the fact that your Butterworth agent has done absolutely nothing up to date, i will resend you what we sent him,...please be advised that he advised we dont have to send my I Mothers death claim form as that was filled in at the office in butterworth

SG
Sipho G's update18 Jan 2022, 13:50
Reviewer Update
You would think in such situations you would be kind enough to pick up the phone and call...
You have all my contact details
SG
Sipho G's update18 Jan 2022, 13:53
Reviewer Update
Or do we have to wait another month for things to get rolling...
SG
Sipho G's update18 Jan 2022, 15:58
Reviewer Update
Is there any kind of turnaround time for feedback?..

SG
Sipho G's update18 Jan 2022, 15:58
Reviewer Update
Its been 2hrs

SG
Sipho G's update18 Jan 2022, 16:19
Reviewer Update
Actually its been a month
SG
Sipho G's update18 Jan 2022, 17:00
Reviewer Update
Don't talk *******, I've been sitting with my phone next to me the whole day, nobody tried to call me, get your story straight, what number did you call?
SG
Sipho G's update18 Jan 2022, 17:19
Reviewer Update
I will send, again, all the require info.

I will be at OMI headquarters at Wanooka place, Parktown tomorrow morning with all the trail i have of mails and contact i have been having with the incompetant people handling this case.

I have 2 names so far, M.L.Mkutshulwa and Bilqees Caresle. Who is the person that you claim tried to call me and what number did they use?

Pleaase feel free to send me more names that i can refer to besides Old Mutual Customer Complaints.

What are you guys doing with regards to the person who we sent all these documents to originally?

Why is nobody calling us with regards to this issue,...

How would you rate your services so far?..

This has just been the most ridiculous experience i have ever had, it makes it worse that i actually worked for OMI for several years.
SG
Sipho G's update18 Jan 2022, 17:20
Reviewer Update
******* service over the last month,..just *******!!!