LIFE COVER AND PENSION STILL NOT PAID

I lodge this complaint because my father is so hurt after the passing of my mother on 27th of October 2017.

We have submitted the documents for the life cover to be paid out I do not know what is taking long for the claim to go through.

We as a family do need to feel like now that we need to get the funds paid out we must wait another year. My siblings need to go to school and life must go on etc. As we were promised that Old Mutual will take care of the family in event of death.

Secondly my mother had a superfund with the Old Mutal. We are in the dark and would like find out how far the prcoess is and when will the funds be paid.

I called yesterday to get an understanding as to how far the process is. Only to be told that my ID is missing from the file???? I mean who did they tell that they are missing paper work. Who knows what else is missing.

Outcome wishes of this request: 1. I want to know when will the Life cover and Superfund Pension be paid?? The amounts for the superfund because we were told Old mutual must calculate it. 2. If they are any additional documents needed. Old mutual contact me because I will be assisting my father as he is so hurt by the passing of my mother. Old Mutual please fix this.

Regards Wisdom Maphosa ********** **********