Life Cover

My husband passed away on the 26 of October 2021 we had life cover with old mutual and I had to get R100 000 for the funeral which took me 3 weeks to receive I had to go to their offices and fight for that money they didn’t bother to communicate with me or at least update me I had to go to them and beg for the money,luckily my husband was buried by then.And now again it’s the same thing with the life cover no updates no communication I’m the one who has to run up and down I’m not working the kids are still at school I have a toddler my husband took the cover thinking that we won’t suffer but we are.I will not advise anyone to take any cover with old mutual let it be life,educational plan,home insurance,car insurance anything DONT old mutual don’t keep their promises.I had to ask my brother in law for help it’s only now that the person who is helping us outside the company is giving me updates and communication I can say I see the progress.