TM
Thomas M

1 reviews | Active since Mar 2014

08 May 2018, 09:39

Life Cover

My living partner last received a call from Old Mutual Head Office advising her that she needs to get payout of a life cover as her fiance passed on, however they have to investigate if the deceased has children etc. She was even asked over the phone if she knows Bella and she was honest and said yes. Bella is mother of the deceased. Its been a year and she has not received any communication or whatsoever. The only thing we found out is that deceased's brother made a letter of authority behind my living partners back, maybe he claimed the money without our knowledge. Please contact Dineo Metswamere on ********** . Her ID number is ********** 763085. Thank you

0
Replies (2)
Old Mutual
Old Mutual's reply08 May 2018, 10:45
Official

Dear Thomas

We received your review of 8 May 2018.

We will investigate the matter and contact Dineo directly to resolve.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply08 May 2018, 15:41
Official

Good day Thomas

We investigate this matter and due to the Protection of personal information, t we not allowed to provide any further information unless we receive a Letter of Executorship or Letter of Authority. On receipt of the above this matter will receive our further attention.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,