Life cove

I took out life insurance from Old Mutual in 2022 and 2023 because I was having financial difficulties. When I noticed that the policy was about to expire, I asked the person who had helped me at the time to help me change it from taking money out of my bank account to taking money out of my Persal. He did so, and Old Mutual reinstated my life insurance because it had expired in August 2023. However, in September 2023, they began taking money out of my Persal as I had requested. This year, an Old Mutual representative came to my school to verify all of my policies with Old Mutual. She informed me that my life insurance had lapsed and advised me to visit the branch, which I did. He called the main branch and spoke with someone there; they confirmed that it had, but I told him that Old Mutual has been deducting money every month since September 2023. As of May, they had already deducted money, and the amount they had deducted this year had increased. He then asked me to send him all of my payslips from the month they had started deducting, which I did, and I received an SMS with a reference number. I waited a few days, and then yesterday, while checking my email, I discovered that my life cover policy had expired in August 2023. What's confusing me, though, is that as of May 2024, my payslips still indicate that money has been withheld for this month. Could someone please advise me on what to do? I want all of my money, from the day I took out life insurance until this month, returned. Alternatively, they should acknowledge their error and allow me to continue with my life insurance, reactivating it in the process.