Lies told during claims process

On the 26th of October I submitted a claim from their Superfund and I was told that it would take 20 working days to complete and pay the claim. On the 24th on November I called to make a follow up and was told that the claim was back from SARS and was in authorization and it was going to take 5 working days. On the 2nd of December I called again to enquire and was told that the payment was made that morning and would reflect after 24 hours, I didn’t get anything. I called again this morning (Monday the 6th of December) and was told that the banking details were verified on Friday the 3rd and that the claim is in authorization and will take 5 working days. This then means that the story I got on Thursday that the claim was paid was a complete lie and quite honestly the story that I got this morning that it is going to take 5 working days is also a lie because it’s the 3 time I’m being told to wait a specific number of days because the claim is in authorization. They have terrible service and will not think twice about lying to you. Quite sad that this sort of stuff is being done by a company that is considered to be an industry leader. Terrible terrible service.