Lies, Lies and more Lies

I took out a funeral policy with Old mutual in 2015. I then received a call from one of their consultants stating that they were calling from Old mutual and that I "have" to change my old policy to the new one as it was being faced out, but there wont be a waiting period on the new policy as it is a switch not a new policy for me. I agreed to this, knowing that I won't have to undergo the waiting period as I did that wit the first policy. He came to me and I took out the policies from him, that was on the 27th of September 2017, I even received documents stating that the commencement date of the policy is effective as of the 27th of September 2017. This year 10 months later I put in a claim for one of the people I had insured on the policy in a branch (Brits Mall branch) and the consultant assisting me did not tell me anything regarding a waiting period, she put in the claim and advised that it has gone through. The following day as I was expecting the funds to be cleared into my account I receive an sms notifying me of the waiting period of a year. I went through their complaints department and lodged a complaint but to this day i still have not received feedback from them complaint # CCC ********** 6 the only feedback I received was that there was someone that will get in contact with me shortly. I am completely dissatisfied with the service that i have received from Old mutual. They send out consultants to us and when they have to back what their consultants tell us they want to shift the blame.