*****

Old Mutual usually provides me with adequate service, but today was utterly unacceptable.

On the 1st I went into the Sandton branch to disinvest, was done in about 30 min, received an email to rate the service. Confirmation that my request had been fulfilled.

On the 4th I contacted customer service because I needed to understand the TAT for payout because I need to money obviously. To manage my own budget I was told that the money was paid out that day and would reflect into my account in 3 to 4 days.

Considering that it is 5 days later and the money is still not in my account, I called customer service again, spoke to someone else and he says they money was released today and will take another 1 - 2 days to reflect.

Now explain to me, what exactly am I to do with this information? I wouldn't have enquired if I didn't need the money. I wouldn't have managed my expectation betting that the payment would not have been made.

This is ridiculous, I need this to be sorted today. You said in 3 - 4 days it will reflect in my account, it has been 3 - 4 days and I want my money.

Make a plan.